Digital Government Transformation in Grand Rapids, Michigan

The City of Grand Rapids prides itself on innovation. When city leadership needed a payment solution that would improve digital inclusion & make government operations run more efficiently, they called PayIt.

Since implementing GR PayIt and “putting the power in residents’ hands” with the digital government solution in 2017, the City of Grand Rapids has increased its revenue from electronic payments by 216%; recorded a $200,000 savings in water bill late fees for its residents; and saved over 576,000 manual transactions, using the recovered time to elevate and train its employees to take on more strategic work.