A better utility payment experience with PayIt

Interactions between citizens and utility departments are now easier than ever. Our online interface streamlines resident utility billing for your customers and delivers secure, real-time payment processing and reporting for your employees.

The PayIt platform is a proven public utilities software solution that helps local governments reduce payment delinquency, improve communication flow, and free up time for reinvestment in aspirational projects.

Go from zero to launch in just 90 days—with no cost to your department.

More than a resident billing services portal.

Our platform lets citizens take care of utility charges and other government services in one place, at their convenience, including:

Utility bill payments: electricity, water, gas, sewage, trash, recycling and more

Manage city and county violations to pay tickets or fines

Payment reminders and AutoPay options

Property and utility account linking for one-stop payment convenience

Store payment methods and set up notifications in our secure Digital Wallet

Utility bill automation features that generate better experiences for employees and citizens.

  • An intuitive dashboard that is user-friendly for employees and your residents
  • A conversational chatbot that guides residents through online transaction and processes
  • Document storage saved in the Digital Wallet to validate customers’ identities
  • Customizable tools to communicate with residents when there are utility outages

Born in the AWS GovCloud

PayIt’s platform is built natively in the AWS GovCloud to keep your residents and internal data safe.

Launch within 90 days

Our GovTech implementation team works to deliver a platform that’s ready to go live within 90 days, no matter your API.

Continuous optimization

PayIt helps you with updates, security upgrades and new feature integrations as our team releases them.

Technology-driven and service-focused.

We listen to our clients to create govtech that meets their needs, and we follow it up with support that exceeds their expectations. When you work with PayIt, our training and adoption, marketing, and customer support teams are ready to help you.

Dedicated support staff

PayIt is able to provide utility departments a dedicated support staff and branded, 24/7 digital help center to assist residents with completing transactions, retrieving receipts and checking on the status of payments. This is available to citizens via their preferred method of contact.

Dedicated client success team

A dedicated client success manager (CSM) will guide utility stakeholders and project managers from pre-launch through post-launch, providing expertise and the tools to help integrate and implement the government billing management software.

Dedicated marketing assistance

PayIt’s marketing organization is uniquely positioned to drive adoption with a clear and proven go-to-market strategy. Once launched, the PayIt marketing team will also provide additional assets to continue driving adoption and transactions across the most successful channels.

Secure payment processing and document storage with PayIt Digital Wallet.

Our Digital Wallet lets utility customers store and access important documents and receipts in one secure location. No more searching for credit or ID cards, no more confusing over payment history, less employee time spent searching for transactions and taking payments over the phone.

A single digital wallet for government interaction

  • Property ownership document storage
  • ID or other valid document storage
  • Receipt and invoice storage

A streamlined and secure payment process

  • Industry-leading security measures
  • Credit and debit card information is tokenized ensuring secure transactions
  • Set up AutoPay, payment plans and repeat transactions

See how PayIt can give you the power to do more.

Let us create a custom demo to show you how Payit can transform your municipal billing software for better citizen experiences, easier payment processing and cost savings.