Utility Services

Utility services are the day-to-day necessities residents rely on. No longer will they have to make in-office visits, sit on hold over the phone or have to remember multiple logins every time they pay a bill. Our award-winning platform allows local governments to consolidate these utility services into one, simple-to-use experience for residents. Constituents are able to easily pay their utility bills, manage their accounts, set-up auto payments and more.

All of this comes no cost to the government agency, is compatible with any existing back-office system and often can be launched within 90 days. Our Client Services and Integration teams will help analyze the existing framework and choose the best deployment method, all while engaging key stakeholders along the way.

Ability to launch
within 90 days

Born natively in the
AWS GovCloud

No cost to government

NASPO Value Point

  • Government features:
  • Customized data integration
    • Compatibility with REST and SOAP APIs
    • Flat-file digestion
    • Direct database connections
  • Real-time updates from the platform to the data source
  • Configurable business rules for handling specific use-cases for each supported client
  • Various payment options available
    • ACH
    • Debit and credit card
  • Easy-to-use government administration tool
    • Search for transaction details
    • Ease the reconciliation process
    • Run reports and view real-time analytics
  • User features:
  • Link utility accounts
  • Pay utility bills
  • Manage city and county violations
  • Manage late and auto payments
  • Set-up alerts and manage your account
  • Create a digital wallet to store property info, payment info and receipts
  • One, end-to-end user experience
  • Avoid in-office visits and mailing out bills
  • Marketing

The primary goal of our marketing team is to collaborate closely with our government clients to ensure that their residents quickly adopt the newly deployed solution. Our team will help with the creative process, strategy and education around best practices for social media messaging, website and email optimization, displaying in-office assets and much more.

  • Support

We have an in-house, U.S.-based support team that handles all phone and email inquiries on behalf of our clients. Our responsive, problem-solving team addresses any concerns residents may have. We offer our clients a four-hour response time SLA to all inquiries during business hours.

My goal is to always bring simplicity to tasks that appear complex. I love walking alongside someone until they reach their “A-ha!” moment.

Rebekah Daniels
Customer Care Lead

“Modern and convenient”

Torre Jessup, NC DMV Commissioner

"Easy to use! Great app."

payitSt.Louis user

“Incredibly simple”

Amir Softic, St. Louis Revenue Collector's Office

"Paid in seconds!"

myNCDMV user

“PayIt made us the first state with a mobile app for drivers license renewal.”

Lee Allen, Former Kansas CIO

"Should always be this easy."

iKan user

“Drastically improved our service to the community”

John Globensky, Grand Rapids City Treasurer

"Great app. It’s 100% easy to use" 

myBeaufortCounty user

“This is my government - I am not a number.”

grpayit user

"Been bragging about how easy this was"

payitSt.Louis user