Predictions for 2026: Tech Trends Transforming Digital Government Over 70% of state and local IT leaders report that they lack the budget for major modernization projects, causing them to prioritize foundational priorities such as cybersecurity. Yet technology continues to advance at a breakneck pace, with AI and automation reshaping how governments operate. In 2026, leaders…
Pueblo County, Colorado, transforms tax payments with PayIt With PayIt, Pueblo County launched a modern property tax experience in just 45 days, gaining a fully branded platform that feels local to taxpayers and real-time dashboards that provide clear insight into ACH, credit card, and debit transactions. After completing its first full year of collections with…
From Hype to How: A Practical Playbook for AI in Government As digital services become table stakes, state and local leaders are turning to AI to boost efficiency and improve resident experience. But with use cases everywhere, from service portals and contact centers to back-office operations, where do you start, and how do you bring…
How the Trust Gap Could Affect AI Modernization and What Leaders Should Do About It AI is already accelerating the modernization of state and local governments, promising increased efficiency in government operations. As adoption grows, one risk remains often overlooked: trust. How can agencies deploy AI in ways that build confidence among residents and staff?…
Proven Resident Communication Strategies for State and Local Agencies Residents don’t speak bureaucrat. And when your agency does, you risk losing trust, engagement, and adoption of your digital government services. Let’s show you how to reach residents more effectively. This webinar features Joshua Robertson, Director of Sustainability & Citizen Services, City of Fort Smith, Arkansas,…
PayIt GovLab Smarter government starts here Across finance, IT, and resident services, leaders face pressure to modernize, boost adoption, and do more with less. PayIt GovLab offers on-demand sessions where experts share strategies to reimagine how government serves. Watch on your schedule. Learn from your peers. Put ideas into action. Revenue and Operations Sessions See…
2025 Consumer Digital Government Adoption Index Balancing AI and human elements in government modernization Download the PDF version for the full report with visual representations of data. The digital government customer experience continues to improve — and AI could make or break it Our annual survey of residents is in — and the findings point…
High-Impact Resident Communication: The Definitive Guide Breaking through noise in the attention economy Great communication is essential for resident engagement Communicating with the public is vital work for government agencies and elected officials. Proactive engagement with residents opens lines of communication for feedback and gives officials opportunities to foster trust by sharing important information about…
Balancing Tech Advancements and Resident Trust: AI in the Public Sector Real-world use cases, consumer sentiments, and what’s next for AI in government technology We’re watching AI progress in real time At this point, there’s little doubt that artificial intelligence (AI) is reshaping the entire digital landscape, including government technology. While there was some skepticism…
Online to Outdoors: A Smarter Approach to R3 Participation in hunting, fishing, and other outdoor activities is on the decline, and that’s a serious problem for conservation funding. This guide shows how state fish and wildlife agencies can combine traditional R3 strategies with modern technology to build stronger relationships with the public and drive sustainable…
