Helping Residents Make the Shift to Digital Government

Modern digital government solutions elevate the resident experience, but simply implementing technology — no matter how elegant — won’t yield the meaningful channel shift most agencies hope to see. Resident adoption of digital government tools doesn’t happen just by introducing shiny new technology. Agencies will have to help drive digital adoption through a range of marketing tactics.

Webinar attendees will learn:

Best practices for driving the resident shift to digital services

How to build an effective customer adoption plan

The four maturity stages of a technology adoption strategy