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The IVR system built to
streamline government

Everyone wants quick and secure payment solutions, whether they’re paying their water bill or renewing a business permit.

City and state government offices haven’t always had the resources to consistently meet their citizens evolving needs. Although many people prefer an online experience for paying their bills, many would rather pick up their phones and call in. PayIt Voice allows government agencies to meet their citizens where they are with a tried-and-true payment channel.

Adding an easy-to-use, secure IVR phone system makes paying bills and renewing licenses more convenient and accessible — while freeing your staff from taking payments and payment-related questions live over the phone.

Speed, security and more benefits of IVR systems

Paying bills, licenses and fees in person means taking a day off from work. Paying by mail means paying for checks and stamps, and paying online may not be an option for everyone.

Adding an automated phone system that allows residents to pay their bills with a few short phone prompts expands your ability to collect payments and gives your constituents even more contactless payment options.

Advantages of the PayIt Voice payment system

Agency benefits from implementing PayIt Voice: - +
  • Budget-friendly: There’s no cost to launch for government agencies.
  • Quick to implement: You can launch PayIt’s IVR system in 90 days.
  • Efficient: Reduce call center staff time spent on basic phone transactions and repetitive account balance questions. You can save money and time with PayIt Voice payment software.
  • Convenient: Citizens can pay via ACH, debit card or credit card 24/7 through your automated phone system.
  • Easier: Constituents can check their account balances, make payments and get confirmation with a quick call from wherever they are.
  • Inclusive: Residents with vision impairment can use PayIt Voice payments with ease, as well as citizens who lack transportation to a local government office or internet access for digital payment services.

PayIt Voice’s secure IVR payment system safeguards your constituents’ information

We know data security is a major concern for government agencies because independent and state-sponsored cybercriminals are always looking for ways to hack your data.

We take extra measures to ensure IVR payments security. PayIt and our IVR system software were built with strong data protection features:

PayIt was developed in AWS GovCloud and meets the strict security requirements for government agencies.
PayIt Voice authenticates constituents by account and phone numbers from your systems of record to prevent unauthorized access.
PayIt’s IVR payment system verifies each payer’s ZIP code and card CVV to authenticate their payment method and prevent fraud.

See PayIt's voice payment software in action

We’re happy to customize a demo to your agency’s unique business requirements. Get started with PayIt's government payment services now.