PayIt Announces $90M Growth Investment

Learn more

Digitize government services with PayIt

PROPERTY TAX

Real estate and personal property tax payments

VEHICLE

Vehicle registration and driver’s license renewals

UTILITIES

Water, trash and other municipal utility payments

TOLLING

Turnpike and toll payments and transponder management

LICENSING

License and permits applications and renewals

COURTS

Court fees, fines, tickets and plea submissions

Schedule an assessment

OUR RESULTS

Deploying PayIt leads to 322% ROI for agencies

A newly-commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting on behalf of PayIt showed agencies can receive a 322% return on investment by deploying the PayIt platform.

$630k

saved in IT resources and staffing

$190k

saved from the reduction of document processing

$127k

saved from the reduction of payment processing

$78k

saved from the reduction of walk-in customers


Stories

We are excited to provide faster, more efficient services for people looking to complete DMV business online. myNCDMV allows us to meet people’s needs in a more modern and convenient way.

Torre Jessup

North Carolina DMV Commissioner

North Carolina's digital DMV solution serves over 4 million citizens

Learn how the State of North Carolina partnered with Paylt to take on the unenviable task of modernizing the DMV experience.

  • $1.25 billion in online revenue
  • 54% YoY increase in online revenue
  • 40% decrease in office wait times

Navigate the unique needs of software for the public sector

Read the Forrester TEI study to understand the challenges that local and state governments faced before partnering with PayIt in their digital transformation efforts. Here are just a few examples:

  • Lower citizen adoption of legacy services and payment solutions
  • Need to increase customer compliance
  • Legacy payment platforms were a burden for internal IT teams to manage
  • Documents and payments had to be processed manually
  • Low employee morale due to tedious, manual tasks

Key takeaways from the Forrester TEI study

Forrester Consulting interviewed four government agencies deploying PayIt and combined the
results into a single composite organization.

This is what Forrester found out:

  • Transaction services offered by agencies improved after deploying PayIt, which contributed to increased employee productivity and citizen convenience
  • PayIt drove a greater adoption of digital payments, resulting in higher compliance and revenues
  • The net present value (NPV) of the investment was $789K over three years
  • The ROI of deploying PayIt GovTech was 322%

Explore the benefits of digital government

After deploying PayIt, the public sector efficiency greatly increased. The following benefits were all quantified in terms of cost savings and higher productivity:

  • IT staff no longer had to support deficient legacy solutions
  • Reduced manual effort needed for document processing and payment reconciliation
  • Reduction of walk-in customers thanks to an improved digital citizen experience
  • Reduced mail expense because citizens can go paperless and receive online notifications of bills and late notices

The Forrester TEI study offers a full breakdown of the cost savings associated with each of those benefits above. This study also lists other gains that PayIt clients experienced. Highlights include:

  • Increased customer compliance and revenues because customers can pay services online or through a mobile device, get payment reminders and even set up the autopay option
  • Increased convenience for citizens, eliminating the need to travel and wait in line for government services
  • Improved employee morale because the reduction of manual tasks results in better use of their time
  • Increased customer support because the government technology implemented by PayIt reduces the internal efforts needed at the agencies to respond to customer inquiries