- U.S.-based, bilingual and multi-channel government support
- Citizen support that frees up agency employees for other initiatives
- Technical support to keep your state or local agency running smoothly
More than a government call center
U.S.-based support with bilingual capabilities
PayIt’s dedicated support center handles all customer service and technical support inquiries on behalf of our government clients. Based right here in the U.S., our responsive and bilingual problem-solving team addresses any issues residents and agency employees may run into while using PayIt payments, apps and websites.
Helpful answers, right away
We are incredibly proud of just how much we help our users. Our customer support team resolves 92% of all customer interactions at the first point of contact. In other words, 92% of our users get the help they need when they first reach out to us, without any back-and-forth. If there’s a question we can’t answer, we can serve as liaison between the resident and your office to get an answer.
Call center management that reaches more constituents
Not only do we take questions over the phone, but we provide email and social media support, too. We also keep tabs on your agency’s social media channels to answer customer questions there, too.
A citizen support center that saves everyone time
One support center for all customer inquiries
Our support team is ready to help your constituents with all of the PayIt services your agency offers, from toll and turnpike billing to property taxes. This means citizens can take care of business fast and move on with their busy lives.
Payment and technical questions, answered
Whether you’re using the full PayIt platform or another of PayIt’s secure digital payment services, we can answer real-time payment status inquiries addressed during business hours. We also provide technical support to residents and your staff using our apps, web forms and payment channels.
Employee time, saved
PayIt’s support center lets your in-house support staff focus on other issues while we handle the questions related to your PayIt services.
Tech support for your government agency team, too
Free your IT staff for higher-value projects
We’re ready to support your IT team, from integration through deployment, so your in-house staffers can focus on projects that move your agency forward. We design our onboarding process around your business processes and needs, offering training programs to make the transformation simple for everyone.
Get the most value from PayIt’s award-winning platform
Our leaders and products have been recognized by StateScoop50, Ernst & Young and Fast Company, but we know a great product needs great support to deliver the best value. We built our support center with that in mind by delivering customer satisfaction and easing our clients’ workforce management challenges.
How can we help your agency?
We love showing government offices how we can make their work more efficient and effective. Request a demo today and we’ll customize a walkthrough of the services, support and training programs you can receive with PayIt.