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Citizen Experience
Management, Modernized

PayIt offers an all-in-one, citizen experience platform for state and local
governments. We provide any agency, regardless of size, a fully configurable and
custom-branded digital platform that empowers you to meet citizens where they
are, whenever they want to do business.

Meets PCI Level 1 standards for payment processors
Built on the AWS GovCloud for compliance with
government regulations
Built on the AWS GovCloud for compliance with
government regulations
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Built for government, configured for your organization.

Customized integration with an experienced leader in GovTech

We’re experts at integrating legacy government systems of record with our solution in a way that follows your business rules and meets stakeholders’ needs. We can get your organization’s digital government services platform configured and running within 90 days.

The ability to digitize any of your constituent services


Real estate and personal property taxes


Vehicle registrations, license tags, tollway fees and title transfers


Driver’s license renewals and updates


New voter registration and existing voter updates


Water, trash and municipal utility services


Driver’s license renewals and updates

Meeting your citizens wherever they are

With PayIt, your residents can pay for their government services via card and ACH payments online, over the phone with our interactive voice recognition (IVR) system or by a contactless in-person checkout with our POS terminals that support card, ACH and digital wallet payments.

Support for your government digital
transformation strategy, every step of the way.

Our government app for online payment also makes accessing services easier,
by letting your residents link accounts and see them all in one place.

Customer Service Support

When your residents start using the platform, they may have questions. Our customer experience team is ready to answer inquiries from your residents and employees about the platform, and to provide technical support as needed. Our bilingual support team answers questions on the phone, by email and on social media. We pride ourselves on excellent care and we resolve 92% of inquiries on first contact. That saves time for your residents and your employees.

Marketing Support

Our dedicated marketing team, for example, works with your in-house team to get the word out about your new digital government payments platform. We can help with message development and campaigns in a number of channels, including email, social media, digital advertising, direct mail, inoffice notices and outreach to the press. This support helps our clients see ROI on their new platform faster.

Faster, easier citizen access to government services.

Citizen-centric, easy online payment options
PayIt’s apps and website support enable your residents to take care of their government business from their phone, computer or tablet at their convenience. PayIt lets users see
all their government service accounts in one place, link them and manage payments in a few taps or clicks.

Secure payment and document storage
Residents can choose to store their preferred payment methods in their PayIt Digital Wallet, so they only have to enter their information once. The Digital Wallet is also a
secure place to store valid digital copies of driver’s licenses, vehicle registration renewals, business licenses and permits and other government documents.

Skip in-person visits, long hold times and slow mail

PayIt made us the first with mobile app for drivers license renewal. – 2

Lee Allen

|

Former kansas CIO

PayIt made us the first with mobile app for drivers license renewal.

Lee Allen

|

Former kansas CIO

These are a few things some of our millions of citizen users say about using our government digital services app & platform. When you save your constituents time, money and hassles, you can boost citizen support for your organization.

See how we can modernize your
government agency.

Our mission is to bring government and people closer together for better public sector and citizen engagement. Request a
customized demo now and we’ll show you how we can help your organization modernize, become more efficient and provide a
better experience for the people you serve.