FAQ

Who is PayIt LLC

PayIt is bringing governments and people closer together through our award-winning, digital platform. We deliver an innovative solution that enables residents to access essential government services from any device. Whether it’s paying property taxes, vehicle registration renewals, utility services or court citations, interacting with government has never been easier.

If you recently saw a transaction on your bank statement from PayIt LLC, it is likely that you recently made a payment for a city, county, state, or federal government service, such as (but not limited to):

  • Property taxes
  • Water, trash or other utility services
  • Vehicle registration renewal
  • Driver’s license renewal
  • Court services — citations, traffic tickets, etc.
  • Turnpike and tolling services
  • Vital records order — birth certificate, marriage certificate, etc.

You may see a debit on your credit card or bank account labeled PayIt LLC. Additionally, you will receive an email receipt documenting the transaction.
If you have further questions, we’d be more than happy to help. Please contact us via email at support@payitgov.com, or call 800.268.9153.

Why should I sign-up instead of continuing as a guest?

By signing up and creating a profile, PayIt is able to pre-populate form fields and expedite the payment process on your next visit.

Which sign-on method is the most secure?

All sign-on methods are equally secure. Options are provided for your convenience.

How do I create an account?

You can create an account with either the email, Facebook or Google sign-in option. The email option requires that you enter your email address and a password that’s at least 8 characters long.

After your payment is complete, you’ll receive an email confirmation receipt. Additionally, a receipt will be stored in the Receipts section of your digital wallet. Click the profile icon located in the top right-hand corner of your account and select the Receipts tab to view all of your receipts for payments made through the app.

If you need a new copy of your receipt, please email support@payitgov.com

How do I contact the Support Team?

If you have questions, concerns or feedback to share, please get in touch! Send an email to support@payitgov.com or call us at 800-268-9153.

How do I change my username?

Please email support@payitgov.com from your current username and include the new email address you want to use on your account. We’ll first verify ownership of your account, then send you a confirmation email after your username has been changed.

How do I update my billing information?

If you need to update the payment method stored in your digital wallet, please login to your account and click the round profile icon in the top right corner of the page. Then scroll down to Payment Methods and add your new billing information. You can also delete the old payment method in this section of your profile.

“Modern and convenient”

Torre Jessup, NC DMV Commissioner

"Easy to use! Great app."

payitSt.Louis user

“Incredibly simple”

Amir Softic, St. Louis Revenue Collector's Office

"Paid in seconds!"


myNCDMV user

“PayIt made us the first state with a mobile app for drivers license renewal.”

Lee Allen, Former Kansas CIO

"Should always be this easy."

iKan user

“Drastically improved our service to the community”

John Globensky, Grand Rapids City Treasurer

"Great app. It’s 100% easy to use" 

myBeaufortCounty user

“This is my government - I am not a number.”

grpayit user

"Been bragging about how easy this was"

payitSt.Louis user